Cancellation Policy:

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. This timeline gives us the opportunity to fill the available time slot with another patient who requires our services. Your account will be charged a late cancellation fee with less than 24 hours notice or if you miss your appointment.

Should you arrive late for your appointment or request to leave early, the full fee for the appointment time you have booked will apply.

Please Note: We understand that your time is valuable and therefore make every effort to keep our schedule running on time. Due to the nature of our work, unexpected delays sometimes occur. Please be assured that under these circumstances you will still receive your full treatment time. Thank you for your understanding and helping us to maintain a high level of service for all of our clients.

Informed Consent for Assessment & Treatment:

I understand that my assessment and treatments at Paragon Physiotherapy and Wellness may include, but are not limited to: exercise prescription, manual therapy techniques (such as mobilizations, manipulations, soft tissue mobility and stretches) and therapeutic modalities (such as heat, ice, electrical stimulation, laser, ultrasound, and shockwave therapy). Other treatment options include acupuncture/dry needling that involves the insertion of disposable and sterile needles through the skin into targeted tissue structures.

It is the policy of Paragon Physiotherapy and Wellness to ensure each patient is educated about the benefits, side effects, and potential complications / risks and alternative options of each treatment option used by our therapists. I understand that the primary goals of my treatments are to help reduce my pain; improve my mobility, strength, endurance, and my overall functioning and quality of life.

I understand that there are very small possibilities of risks or complications that may result from the treatments listed above. I do not expect the therapist to anticipate all the possible risks and complications. I rely on my therapists’ judgment to make decisions based on my best interests.

POTENTIAL SMALL BUT POSSIBLE RISK FACTORS MAY INCLUDE (but are not limited to):

Manual Therapy and Exercise Therapy: Joint and/or muscle soreness

Electrical Modalities: Minor skin irritations such as redness or rash

Therapeutic Taping: Minor skin irritations such as redness or rash

Acupuncture/Dry Needling: Minor soreness, bleeding, bruising, nausea, fainting, headache, infection, possible perforation of internal organs and stimulation of labour in pregnant women

I will immediately notify my therapist of any changes in my medical status.

I will have the opportunity to discuss with my therapist, the nature and purpose of all my treatments and I accept the fact that there is no guarantee to the effectiveness of the treatment.

I consent to the assessment and treatment offered to me by my therapist. I intend this consent to apply to all my present and future care at Rebalance Sports Medicine. I am aware that I may withdraw this consent and discontinue my treatment at any time.

Payment Policy & Insurance Coverage:

Physiotherapy services are covered by most extended health care plans. Each plan can be variable with respect to amount covered per treatment and the annual limits. As the policy holder, it is your responsibility to contact your insurance company and determine the exact details of your coverage.

Payments are due in full by Cash, Debit or Credit Card at the end of each treatment session. A receipt with all of the required information will be provided to you so that you can submit it to your insurance company for reimbursement.